• Bassma Al Jandaly, Editor In Chief

"Amna" Dubai Police Virtual Assistant aids 14K Customers


Dubai-- The Dubai Police AI-enabled virtual assistant "Amna" has handled 14,132 inquiries from customers who sought the policing services on Dubai Police Smart Application since January, 2020.


Brigadier Khalid Nasser Al-Razooqi, Director of the General Department of Artificial Intelligence at Dubai Police, said that "Amna", launched in 2018, is one of Dubai Police services that assists the members of the public by simply giving voice commands for the services they need and complete the transactions.


"The General Department of Artificial Intelligence cooperated with other departments in Dubai Police to enable customers get the services at the push of a button of their smart devices, utilizing the latest AI technologies that came in line with the directives of Dubai Smart Government," Brig. Al-Razooqi added.


"Virtual Assistant Amna is one of Dubai Police initiatives to save time and effort for customers and to ensure their enquires were attended to," Director of the General Department of Artificial Intelligence confirmed.


It is worth noting that Amna can help the customers obtain a Police Clearance Certificate (Good Conduct Certificate), Traffic Status Certificate, and Traffic Clearance Certificate Details. It also can assist them pay traffic tickets, get traffic alerts, report suspicious security behavior via "Police Eye", get in touch with police officials via " Leaders at Your Service", request status updates, and request home security service. Customers can also inquire about Dubai Police services and the nearest police station, provide feedback and send complaints.


Brig. Razzouqi called on the public to benefit form the service, which provides faster transactions in a more efficient manner, noting that Amna can speak both Arabic and English.

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